Refund Policy
We understand – sometimes something just doesn’t work for you and you’d like your money back. All our customers have the option to return their goods within 14 days if they’re not satisfied with them.
The purchase price, less carriage will be refunded only if the goods are returned in their original condition and with their original packaging. The customer is liable for all carriage charges in regards to the return of the unwanted goods. Fauna Threads will not refund or exchange any goods that have been damaged, marked or no longer of merchantable quality.
Any refund due will be processed within 21 days from the date of cancellation of an order.
Providing your returned item meets the above criteria, we will aim to process a full refund (minus shipping costs) back to your account within 21 days of receiving your item.
Responsibility
Items being returned are your responsibility until they reach us, so please make sure they’re packed up properly and can’t get damaged on the way back to us.
As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.